How Telemedicine Works at SPMH

Your complete guide from sign-up to prescription. Transparent, secure, and designed for you.

See the Process

Your Journey: 4 Simple Steps

Each step is designed to be quick, secure, and hassle-free.

Step 1

Create Your Account

3 minutes

What Happens

  1. 1. Visit SPMH telemedicine portal
  2. 2. Enter your email or phone number
  3. 3. Set a secure password
  4. 4. Verify via SMS or email (instant)
  5. 5. Add next-of-kin (emergency contact)
  6. 6. Accept privacy terms
  7. 7. Profile is now active!

Benefits

  • Your data is encrypted and secure
  • One account for all future consultations
  • Easy password recovery
  • GDPR and PDPA compliant

Step 2

Browse & Select Specialist

5 minutes

What Happens

  1. 1. View all 6 available specialties
  2. 2. Read doctor profiles (credentials, experience)
  3. 3. Check consultation fees (KES 500–1,200)
  4. 4. Review doctor ratings and patient reviews
  5. 5. Read conditions each doctor treats
  6. 6. Check available time slots
  7. 7. Select your preferred doctor

Benefits

  • No pressure to book immediately
  • Compare doctors side-by-side
  • Transparent pricing with no surprises
  • Real reviews from real patients

Step 3

Choose Time & Pay

2 minutes

What Happens

  1. 1. Select your preferred date and time
  2. 2. See consultation fee clearly
  3. 3. Choose M-Pesa as payment method
  4. 4. Enter M-Pesa phone number
  5. 5. Receive M-Pesa prompt on your phone
  6. 6. Confirm payment (just like normal M-Pesa)
  7. 7. Get instant booking confirmation

Benefits

  • Instant payment confirmation
  • No credit card or bank account needed
  • Money-back guarantee if doctor doesn't show
  • Automatic appointment reminder SMS

Step 4

Join Video Consultation

20–30 minutes

What Happens

  1. 1. Receive appointment reminder SMS 24 hours before
  2. 2. 5 minutes before appointment, click "Join Call" in portal
  3. 3. Secure video room opens automatically
  4. 4. Doctor joins from SPMH office
  5. 5. Doctor asks about your symptoms and medical history
  6. 6. Doctor may request you to share screen for medical records
  7. 7. Doctor issues e-prescription if needed
  8. 8. Consultation ends. Rate your experience.

Benefits

  • Crystal-clear video and audio
  • Screen-sharing for medical records
  • Doctor's notes added to your portal
  • Prescription issued immediately
  • Record stored securely for 12 months

Is Telemedicine Right for You?

See real patient scenarios. Green means ideal for telemedicine. Red means in-person visit needed.

Ideal

Chronic Disease Follow-Up

Diabetes, Hypertension, Heart Disease

Timeline

Ongoing monthly or quarterly

Cost

KES 900 per consultation

Ideal

Pregnancy Monitoring

Antenatal Care & Postnatal Follow-Up

Timeline

Routine antenatal: monthly then fortnightly

Cost

KES 1,000 per consultation

Ideal

Pediatric Growth Monitoring

Child Health & Immunization Follow-Up

Timeline

Quarterly or as needed

Cost

KES 700 per consultation

Ideal

Mental Health Counseling

Anxiety, Depression, Grief Support

Timeline

Weekly or bi-weekly sessions

Cost

KES 1,200 per session

Ideal

Eye Care Check-Ups

Diabetic Retinopathy Screening

Timeline

Annual screening + as needed

Cost

KES 800 per consultation

Not Ideal

What's NOT Right for Telemedicine

When In-Person Visit is Needed

Telemedicine cannot diagnose or treat life-threatening emergencies.

Timeline

IMMEDIATE action required

Cost

Emergency care at facility

Your Privacy & Security Matter

Here's exactly how we protect your health data. No mystery. No shortcuts.

Data Encryption

All video consultations and data transfers use TLS 1.3 encryption. Patient records at rest are encrypted with AES-256 military-grade encryption.

  • Consultations never recorded without consent
  • Data automatically deleted after 12 months
  • Complies with Kenya PDPA
  • HIPAA-adjacent privacy standards

Access Controls

Only authorized personnel can access your data. Each staff member has unique login. All access is logged and audited monthly.

  • Two-factor authentication (2FA) available
  • Role-based access (treating doctor, admin only)
  • Automatic logout after 30 min of inactivity
  • Monthly audit logs reviewed by management

Device Security

We recommend keeping your device software updated. Use a strong password. Never share your login with anyone.

  • Change password every 90 days
  • Avoid public WiFi for consultations
  • Use mobile app when available (auto-logout)
  • Report suspicious activity immediately

Legal Compliance

SPMH operates under Kenya Ministry of Health regulations and Catholic Diocese of Homa Bay governance. Regular audits ensure compliance.

  • KMHFL Level 4 certified facility
  • Licensed healthcare providers only
  • Informed consent process
  • Confidentiality agreements with all staff

Compliance & Certifications

Kenya PDPA

Personal Data Protection

KMHFL Level 4

Ministry of Health Certified

TLS 1.3 Encryption

Military-Grade Security

Catholic Diocese

Governance Oversight

Transparent Pricing Breakdown

Know exactly what's included before you book. No surprises. No hidden fees.

How You Can Pay

M-Pesa (Current)

Enter phone number → Receive M-Pesa prompt → Confirm payment

Timeline

Instant

Active

Bank Transfer

Provide SPMH bank details → Transfer amount → Reference consultation

Timeline

1–2 hours

Coming Q1 2027

Questions? We've Got Answers

Didn't find your answer?
Call +254 111 817447 or email telemedicine@spmh.co.ke
Available Mon–Sat, 8 AM–5 PM

Ready to Book Your First Consultation?

Everything you need to know about SPMH telemedicine. Now take the next step.

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